Legal

    Privacy & Cookie Policy

    1. Introduction

    GO Robotics® ("we", "us", "our") is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This policy explains how we collect, use and protect your information when you visit our website or interact with us. This policy applies to the website www.gorobotics.co.uk and any related services we provide.

    2. Who We Are

    GO Robotics® develops robotics solutions for food service and cleaning applications. We process personal data in line with UK GDPR requirements. GO Robotics® is the data controller in respect of personal data that we collect from you.

    3. What Information We Collect

    We may collect and process the following categories of personal data:

    • Contact details: name, email address, phone number, company name and role when you contact us or request information.
    • Communication data: information contained in emails, forms or other communications you send to us.
    • Usage data: information about how you use our website, such as pages visited, time spent on pages, click paths and referring pages.
    • Technical data: IP address, browser type and version, device identifiers, operating system, time zone settings and similar technical information.
    • Marketing preferences: your preferences regarding receiving marketing communications from us.

    We do not intentionally collect special category data (such as health information) or data relating to children, and we ask you not to provide such information to us.

    4. How We Collect Your Information

    We collect personal data in the following ways:

    • Directly from you when you fill in contact forms, email us, call us, or sign up for newsletters, updates or events.
    • Automatically when you browse our website (via cookies and similar technologies) or interact with our emails.

    5. How We Use Your Information

    We process your personal data only where we have a lawful basis under UK GDPR:

    • Performance of a contract: to provide services you have requested.
    • Legitimate interests: to operate and improve our website and services.
    • Consent: where you have given clear consent for marketing or non-essential cookies.
    • Legal obligation: to comply with applicable laws and regulations.

    We may use your data to:

    • Respond to your enquiries and provide customer support.
    • Provide quotations, proposals and service information.
    • Manage and improve our website.
    • Send you relevant news, updates and marketing communications.
    • Maintain security and prevent fraud.
    • Comply with legal or regulatory requirements.

    6. Data Sharing and Disclosure

    We do not sell your personal data to third parties. We may share your data with:

    • Service providers: trusted third parties who help us operate our website and services.
    • Professional advisers: such as lawyers, accountants or insurers.
    • Public or regulatory authorities: where legally required.
    • Business transferees: in the event of a reorganisation, merger or sale.

    Where we use third-party providers located outside the UK or EEA, we ensure appropriate safeguards are in place.

    7. Data Retention

    We retain personal data only for as long as necessary for the purposes for which it was collected, including to provide services, comply with legal requirements, resolve disputes and enforce our agreements. When data is no longer required, we will delete it or anonymise it.

    8. Security Measures

    We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures may include access controls, secure networks, encryption where appropriate and regular review of our security practices.

    9. Your Data Protection Rights

    Under UK GDPR, you have the following rights:

    • Right of access: to request a copy of the personal data we hold about you.
    • Right to rectification: to ask us to correct inaccurate or incomplete data.
    • Right to erasure: to request deletion of your data.
    • Right to restriction: to ask us to suspend processing in certain situations.
    • Right to data portability: to receive your data in a structured, machine-readable format.
    • Right to object: to object to processing based on legitimate interests or direct marketing.
    • Rights relating to automated decision-making: to request human intervention.

    To exercise any of these rights, please contact us at info@gorobotics.co.uk.

    10. Cookie Policy

    Our website uses cookies and similar technologies to distinguish you from other users, improve site performance and provide a better browsing experience.

    10.1 What Are Cookies?

    Cookies are small text files placed on your device when you visit a website. They help websites function and provide information to the owners of the site.

    10.2 Types of Cookies We Use

    • Strictly necessary cookies: required for the website to function properly.
    • Performance/analytics cookies: help us understand how visitors use our website.
    • Functionality cookies: allow the website to remember choices you make.
    • Targeting/advertising cookies: may be set to deliver relevant content or adverts.

    10.3 Managing Cookies

    When you first visit our website, you may see a cookie banner. You can accept all cookies, reject non-essential cookies, or adjust your preferences at any time using your browser settings or any cookie management tool we provide. Please note that disabling certain cookies may affect the functionality and performance of our website.

    11. Marketing Communications

    Where permitted by law, we may use your contact details to send you information about our products, services, news or events. You can opt out at any time by:

    12. Third-Party Websites

    Our website may contain links to third-party websites, plug-ins or applications. These websites have their own privacy and cookie policies, and we are not responsible for their content or practices.

    13. Changes to This Policy

    We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors.

    14. How to Contact Us

    If you have any questions about this policy, our use of your personal data or if you wish to make a complaint or exercise your rights, please contact us at info@gorobotics.co.uk.

    Contact: info@gorobotics.co.uk  |  www.gorobotics.co.uk